Frequently Asked Questions (FAQ)

1. Wholesale Inquiries

We welcome wholesale and retail partners in Ottawa and across Canada.

For pricing and partnership details, please contact us:

📞 343-546-8888

📧 pawllywoofrss@gmail.com

2. Food Safety & Regulatory Compliance

All Pawllywoof treats are produced in Ottawa and follow the requirements of:

  • CFIA (Canadian Food Inspection Agency)
  • PFAC (Pet Food Association of Canada)

Every batch is handled under strict food-safety and sanitation standards suitable for pet-food production.

3. Ingredients & Sourcing

We use 100% locally sourced Canadian ingredients — fresh meats, seafood, and vegetables from trusted farms and suppliers.

  • No additives, no fillers, no preservatives
  • No colours or flavours
  • Just real food, nothing extra
4. Freeze-Dried & Dehydrated Treats

Our treats are made using gentle freeze-drying or slow dehydrating methods to preserve natural nutrients, flavour, and aroma.

We use human-grade ingredients, but the finished products are intended for pets only.

5. Consumption & Safety

Please supervise your pet while enjoying treats.

Always provide fresh water.

Store in a cool, dry place and use within the recommended shelf life.

6. Return & Satisfaction Policy

We want you and your pet to be happy with your purchase.

If you are not satisfied with your order:

  • Contact us within 7 days of delivery at pawllywoofrss@gmail.com
  • Products must be non-expired and mostly unused
  • Depending on the situation, a refund or replacement may be offered
  • If a return is needed, we may provide a prepaid label or reimburse return postage

Damaged or incorrect items will be replaced at no cost.

7. Contact Us

For questions about products, orders, wholesale, or anything else:

📞 343-546-8888

📧 pawllywoofrss@gmail.com