Pawllywoof – Terms of Service

Last updated: November 2025

Welcome to Pawllywoof. By accessing or using our website (the “Site”) and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our Site.

1. General Conditions

By using this Site, you represent that you are of legal age in your province or territory of residence. You may not use our products for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without written permission from Pawllywoof.

Product descriptions, pricing, and availability are subject to change without notice.

3. Product Information & Use

Pawllywoof treats are intended for pets only.

We make every effort to display accurate product information (ingredients, weight, nutrition), but natural variations in colour, size, or texture may occur.

We are not liable for misuse of products or allergic reactions.

4. Pricing & Payments

All prices are listed in Canadian Dollars (CAD).

We reserve the right to modify prices or discontinue products at any time.

By completing a purchase, you agree to provide accurate billing and payment information.

5. Shipping & Delivery

Shipping timelines and rates are provided at checkout.

Once an order is handed to the carrier, delivery responsibility passes to the carrier.

Delays caused by carriers or incorrect addresses are not the responsibility of Pawllywoof.

(Refer to our Shipping Policy for full details.)

6. Returns, Refunds & Exchanges

We offer a satisfaction guarantee on all our treats.

If you are not satisfied, please contact us within 7 days of delivery at hello@pawllywoof.com.

Products must be non-expired and unused for replacement or review.

(Refer to our Return Policy for full details.)

7. Accuracy of Information

We are not responsible if information on the Site contains minor inaccuracies or typographical errors.

We may update content at any time without obligation to notify users.

8. Third-Party Services

Certain third-party tools or services (e.g., payment processors, shipping carriers) may be used.

Your data submitted to these third parties is governed by their individual policies.

9. Personal Information

Your submission of personal data through the Site is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the Site or its content for:

unlawful activity
harassment or abuse
misleading information
uploading harmful code
interfering with security features
any activity violating applicable Canadian laws

11. Disclaimer of Warranties

We do not guarantee uninterrupted, timely, secure, or error-free service.

All products and services are provided “as is” without warranties or conditions of any kind, unless expressly stated.

12. Limitation of Liability

Pawllywoof shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

13. Indemnification

You agree to indemnify and hold harmless Pawllywoof, its owners, and employees from any claims arising from your breach of these Terms.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the Site after changes constitutes your acceptance of the updated Terms.

16. Contact Information

Questions about these Terms of Service can be sent to: