Pawllywoof Return, Refund & Satisfaction Guarantee Policy

 

Last Updated: November 2025

At Pawllywoof, your pet’s health, safety, and happiness are our top priority.

We stand behind the quality of every treat and product we make.

Because our treats are food items, we have special policies in place to protect product safety while ensuring you are fully supported if something goes wrong.

 

 

 

1. Food Products — No Returns for Safety Reasons

 

For the safety of pets and compliance with food-handling standards, we cannot accept returns of opened or unopened pet treats.


However, we always make it right through our Satisfaction Guarantee (see below).

 

2. Pawllywoof Satisfaction Guarantee (Replacement or Store Credit)

 

If you are not satisfied with a Pawllywoof treat for any reason, please contact us.

We offer a one-time replacement or store credit, depending on the situation.

To process your request, we may ask for:

 

  • Order number

  • A photo of the product, packaging, or issue

  • A brief explanation of the concern

  • The remaining, non-expired portion (photos only; no need to mail back unless requested)

If needed, we may send you a prepaid return envelope.

We do not offer refunds for food products unless required by law.

 

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives:

damaged,

defective,

leaking,

crushed,

or if you received the wrong item,

contact us within 7 days of delivery.

We will provide:

  •                                                    a replacement, or

  •                                                        store credit, or

  •  reship the correct item at no cost to you.

   

Proof required:

Photos of the package and the issue

Order number

 

4. Lost or Missing Packages

 

If your tracking shows “Delivered” but you did not receive your order:

 

  • Please notify us within 7 days

  • We may contact Canada Post or the shipping carrier to investigate

 

Depending on the carrier’s resolution, we may:

 

  • reship the order once, or

  • issue store credit

 

5. Non-Returnable & Non-Refundable Items

 

The following cannot be returned or refunded:

 

  • Opened treats

  • Unopened treats (due to food safety)

  • Clearance or final-sale items

  • Digital gift cards

  • Products damaged by misuse or improper storage

 

 

6. Refunds (If Applicable)

Refunds are only issued when:

 

  • A duplicate payment occurred

  • A non-food product arrives defective and cannot be replaced

  • Required by local consumer protection law

 


Refunds are returned to the original payment method.

Shipping fees are non-refundable.

 

 

7. How to Contact Us

For replacements, order issues, or questions:


📧 pawllywoofrss@gmail.com

🌐 https://pawllywoof.ca

📍 Ottawa, Ontario, Canada


Please include:

  • Full name

  • Order number

  • Photos of the issue

  • Description of the concern

 

Our team will respond as quickly as possible.