Privacy Policy

Last Updated: November 2025

Pawllywoof (“we”, “us”, “our”) operates the websites pawllywoofpetspa.com, pawllywoof.com, and all related online services, including our online store hosted on the Shopify platform.

We are committed to protecting your privacy and handling your personal information in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and other applicable Canadian laws.


By using our website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect personal information to help operate our business, fulfill orders, and improve your shopping and service experience.

A. Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by Shopify; we do not store full card details)

  • Appointment bookings, pet information, grooming preferences

  • Messages via email, SMS, forms, or social media

  • Wholesale or partnership inquiries

B. Information Collected Automatically (Shopify & Analytics)

When you visit our website, Shopify and our analytics tools automatically collect:

  • IP address

  • Browser type, device type, operating system

  • Cookies and browsing behaviour

  • Pages viewed, time spent, referring websites

  • Products added to cart

  • Checkout attempts and abandoned carts

 

C. Marketing & Advertising Data

Collected through:

    • Google Analytics / Google Ads

    • Meta Pixel (Facebook/Instagram)

    • Klaviyo email & SMS (if you subscribe)

    This may include:

    • Interactions with emails or SMS

    • Purchase history

    • Engagement with ads

    We do not collect sensitive personal information such as health records, racial background, or biometric data.


    2. How We Use Your Information

    We use your information for purposes including:

    A. Order Processing & Customer Service

    • Process payments and deliver products

    • Manage grooming bookings

    • Provide receipts, confirmations, or service reminders

    • Respond to questions or customer support inquiries

    B. Marketing & Communications

    With your consent:

    • Send promotional emails or SMS about new treats, grooming offers, and updates

    • Send abandoned-cart reminders

    • Offer product recommendations

    You may unsubscribe from marketing at any time.

     

    C. Website & Service Improvement

    • Analyze website performance

    • Improve the user experience

    • Optimize ads and product pages

    D. Legal & Security

    • Prevent fraud

    • Comply with Canadian laws

    • Maintain secure records as required by PIPEDA

     

     

    3. Cookies & Tracking Technologies

    We use cookies to:

    • Remember your preferences

    • Analyze website traffic

    • Provide personalized content

    • Support advertising through Google Ads and Meta Pixel

     

    You may disable cookies in your browser settings, but some features may not function properly.

     

    4. Shopify Platform

    Our online store is hosted on Shopify Inc.

    Your data may be stored through Shopify’s secure databases, protected by industry-standard PCI-DSS security.

    For payment:

    • Credit card information is encrypted

    • Pawllywoof never receives or stores full card numbers

    • Payment processing may be handled by Shopify Payments, PayPal, Apple Pay, or other gateways you choose

    More on Shopify privacy: https://www.shopify.com/legal/privacy

     

    5. SMS (Text Message) Terms

    If you opt in to receive SMS:

    • You agree to receive recurring messages about orders, reminders, promotions, and updates

    • Message frequency varies

    • Standard message/data rates may apply

    • You may opt out anytime by replying STOP

    We do not sell or rent phone numbers to third parties.

     

    6. Sharing Your Information

     

    We do not sell, rent, or trade your personal information.

    We may share data only with:

    • Service providers (Shopify, Google, Meta, Klaviyo, shipping carriers)

    • Payment processors

    • Professional service providers (e.g., accountants, IT)

    • Law enforcement, if legally required

    Each partner is contractually obligated to protect your data.

     

    7. Data Storage & Retention

    We retain personal information only for as long as necessary to:

    • Provide services

    • Maintain business records

    • Comply with legal obligations

     

    Once no longer needed, data is securely deleted or anonymized.

     

    8. Your Rights Under Canadian Law (PIPEDA)

    You have the right to:

                              Request access to the personal information we hold about you

    • Request corrections of inaccurate information

    • Withdraw marketing consent at any time

    • Ask how your data is used or shared

    • Request that your information be deleted when legally appropriate

    To submit a request, contact us at hello@pawllywoof.com.

     

    9. Security Measures

    We take reasonable physical, electronic, and administrative precautions to protect your personal information, including:

    • Encrypted data transfers

    • Restricted employee access

    • Secure payment processing

    • Shopify PCI-DSS compliant environment

    No system is 100% secure, but we prioritize safety and compliance.

     

    10. Third-Party Links

    Our website may contain links to external sites.

    We are not responsible for the privacy practices of those websites.

    We encourage you to review their policies before providing personal information.

     

    11. International Transfers

    Your data may be stored or processed outside Canada (e.g., Shopify servers in the US).

    We ensure all partners comply with privacy standards comparable to PIPEDA.

     

    12. Children’s Privacy

    Our website is not intended for children under 13.

    We do not knowingly collect information from minors without parental consent.

     

    13. Changes to This Policy

    We may update this Privacy Policy occasionally.

    Changes will be posted on this page with the updated date.

    Continued use of our website means you accept the revised policy.

     

    14. Contact Us

    If you have any questions, requests, or concerns regarding this Privacy Policy:

    PAWLLYWOOF PET SPA LTD.

    Email: pawllywoofrss@gmail.com

    Website: https://pawllywoof.ca

    Ottawa, Ontario, Canada